Employees
Mastercraft is proud of its employees!  We thoroughly train and rigorously test them before they serve you.  Testing appropriate to each candidate's position includes any or all of the following:
Medical Exam - determines physical ability.
Professional Integrity Interview - determine honesty.
Mechanical Aptitude Test - determine if employee has aptitude to do on-the-spot repairs.
Intelligence Test - determine if employee has the ability to be aware of customers’ needs and satisfy them.
Thorough Reference Check - determine if employee has satisfactory working history.
Personality Profile Test - shows if someone has the right disposition to get the job done.
Driving Records - reviewed for safety concerns.

Studies have shown that although testing is inconvenient for the applicant, the expense to the employer is well worth the higher caliber individual we retain.  It also helps reduce employee turnover.

Our route drivers are paid by commission, not hourly.  Better service equals better sales and satisfied customers.  This financial interest in better service benefits everyone at your company.  Very few vending companies have performance-based compensation.  Automatic Merchandising, our industry trade publication, says fewer than 5% of vending companies use commissions as the sole form of route driver compensation.  Mastercraft is unusual in great ways.

Your service person receives an additional monthly bonus based on his/her performance score at your account.  Your account is reviewed on merchandising, cleanliness, labeling, maintenance and other criteria.  The higher the review score, the higher the bonus.  Plus, account scores are publicly posted at Mastercraft for peer review.  This added incentive means extra effort is given to your lunchroom and vending areas.

We review an account and write a report. It might say something like, “There are two hand written price labels.” This is informative but maybe not “impactful”.  So we take a photograph, and sometimes a picture is worth a thousand words.  So our sales people carry cameras and if we see an issue sometimes attaching the photo to the write-up really expresses our desire for excellence from our route drivers.

Mastercraft has a quality assurance and employee development program called the “Phoenix Project”. The Phoenix Project adds up to a more enjoyable, productive, quality focused work life. Ask me about it, and I am glad to share some Phoenix Project concepts with you.

Continuing employee training and education keeps Mastercraft’s employees current.  An example of this is when our managers and route drivers go to a competitor’s location to critically evaluate the machines and service; looking for ways that Mastercraft would make improvements.  Then together they go to a Mastercraft account and apply the same critical thinking.  Together we see what we are doing well and how we might improve our own services.  This team approach provides the basis of a unified approach and expectations.  Your Mastercraft service person has the global perspective about providing a well-rounded service. Constantly developing skills keeps the individual and organization… …dynamic and vital!

Our personnel wear uniforms; enhancing security and maintaining a professional appearance.